1.1. This document is a public offer (Article 437 of the Civil Code of the Russian Federation) of an Individual Entrepreneur (hereinafter — the "Provider") and sets out the terms of use of the Normido service (the Telegram bot @normido_bot and the website normido.com, hereinafter — the "Service").
1.2. Details of the Provider:
1.3. Use of the Service (launching the bot, sending data, making a payment) means full and unconditional acceptance of the terms of this offer and of the Privacy Policy, as well as consent to the processing of personal data. If you do not agree — do not use the Service.
1.4. The Service is intended for persons aged 18 and over. Persons under 18 may use the Service only with the consent and under the supervision of their parents / legal representatives.
2.1. The Provider grants access to a software service which, from a photo/text/voice input, estimates the composition of food (calories, proteins/fats/carbohydrates, vitamins, minerals, etc.), calculates approximate daily norms based on the user's profile, keeps a nutrition diary and displays reference information.
2.2. The norms are calculated using generally accepted formulas (the Mifflin–St Jeor BMR equation, DRI/WHO recommendations) and are of a reference nature.
2.3. The Service is of an informational and educational nature and is not a medical service, does not relate to medical activity, and does not involve diagnosis, treatment, disease prevention, diet therapy or individual physician's prescriptions. The information provided does not replace a consultation with a physician (see the medical disclaimer above).
2.4. Third parties (processors) are engaged to provide the services: the messenger and payments — Telegram; food recognition and nutrient calculation by means of artificial intelligence — OpenAI, L.L.C. (USA); hosting and data storage — TimeWeb (servers located in the Russian Federation). The composition of the data transferred to them and the procedure for cross-border transfer are disclosed in the Privacy Policy.
3.1. Current prices and the composition of tariffs are stated directly in the Service (in the bot and on the payment screen) at the moment the subscription is taken out; it is precisely these that apply to the settlements. Payment is made via Telegram Stars and other available methods. When paying with stars, the cost is stated in stars (XTR) and may differ from the rouble amount due to Telegram's commission.
3.2. Auto-renewal. The subscription is taken out with automatic renewal: every 30 days the cost is charged automatically, and the access period is extended for the next period. By taking out a subscription, the user gives explicit consent to periodic (recurring) charges.
3.3. Cancellation. Auto-renewal can be cancelled at any time — in the Telegram interface (payment / subscription management) or in the bot: the command /premium → "Manage subscription" → "Cancel". After cancellation, charges stop, and access is retained until the end of the period already paid for. The subscription can be resumed at any time.
3.4. The analysis limit is deducted only for a successfully completed analysis.
3.5. Information before payment. The cost of the tariff and the period, the fact and conditions of automatic renewal (recurring charges), the procedure for cancelling the subscription and the refund procedure are communicated to the user on the payment screen before the payment is confirmed. By confirming payment, the user confirms that this information has been provided to them and is clear (Article 10 of the Law of the Russian Federation "On the Protection of Consumer Rights").
3.6. Cashier's receipt. The Provider is a payer in accordance with the legislation of the Russian Federation on the use of cash register equipment (Federal Law No. 54-FZ of 22.05.2003). Upon payment, the Provider generates a cashier's receipt and sends it to the user in electronic form to the contact details indicated by the user (e-mail address and/or subscriber number) or provides access to the receipt by another means provided for by law. The receipt confirms the fact of settlement for the access granted to the Service.
4.1. Access to the Service is granted for a specific paid period (subscription). Individual functions (for example, the performance of a particular analysis) are deemed rendered at the moment they are actually provided.
4.2. Right to withdraw from the subscription (Article 32 of the Law of the Russian Federation "On the Protection of Consumer Rights"). The user has the right to withdraw from the subscription at any time and to demand a refund for the unused paid period. The Provider withholds the cost of the services actually rendered for the part of the period already used (calculated pro rata to the number of days of access), as well as actually incurred and documented expenses related to performance. The remainder is refunded to the user.
4.3. For a refund, send a request to the Provider's e-mail (kuvakinnn1986@gmail.com) indicating the date and method of payment. The refund is made within no more than 10 days from the receipt of the demand (Article 22 of the Law "On the Protection of Consumer Rights"), by the same method used for the payment or by another agreed method.
4.4. If payment was made via Telegram Stars, the technical refund of stars is carried out by means of the Telegram platform; this does not limit the user's right to a refund for the unused period provided for in clause 4.2, which — where a refund of stars is impossible — is made in monetary form to the user's details.
6.1. The Service is provided "as is" and is of a reference and informational nature. The Provider does not guarantee the absolute accuracy of nutrient estimation and recognition. Since the Service provides information, and decisions about nutrition, taking supplements, examinations and treatment are made by the user independently and/or together with a physician, the Provider is not liable for the consequences of such independent decisions and for the independent interpretation of data without a physician's consultation. This provision does not exclude or limit the Provider's liability in the cases and to the extent established by the legislation of the Russian Federation, and does not infringe the consumer's rights as compared with the Law of the Russian Federation "On the Protection of Consumer Rights".
6.2. The Provider is not liable for interruptions caused by the operation of Telegram, communication providers, third-party services (including AI providers) and force majeure circumstances — to the extent permitted by the legislation of the Russian Federation.
All rights to the Service, its code, design and content belong to the Provider. Copying and use without permission are prohibited.
8.1. The relations between the parties are governed by the legislation of the Russian Federation.
8.2. Disputes are resolved through negotiations; failing agreement — in court. A consumer user has the right to file a claim at their choice: at their place of residence or stay, at the Provider's location, or at the place of conclusion or performance of the contract (Article 17 of the Law of the Russian Federation "On the Protection of Consumer Rights", Article 29 of the Civil Procedure Code of the Russian Federation). Any provision to the contrary that infringes this right does not apply.
8.3. The Provider has the right to amend this offer by publishing a new revision on this page indicating the date of entry into force. Amendments have no retroactive effect and do not worsen the user's position in respect of the subscription period already paid for. Continued use of the Service after the amendments enter into force means agreement with the new revision; in case of disagreement, the user has the right to stop using the Service and to withdraw from the subscription in the manner set out in Section 4.
8.4. The current revision of the offer is always available at normido.com/offer. The date of the revision is indicated at the top of the document.
See also: Privacy Policy and consent to the processing of personal data.